Experience of Care – Furthering the Patient Experience Agenda

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User experience - a research agenda

s (New York: ACM), pp. 1617 – 20. MASLOW, A.H., 1954,Motivation and personality (New York: Harper). MCDONAGH, D., HEKKERT, P., VAN ERP, J. and GYI, D. (Eds), 2003, Design and Emotion: The Experience of Everyday Things (London: Taylor & Francis). MILLARD, N., HOLE, L. and CROWLE, S., 1999, Smiling through: motivation at the user interface. In Proceedings of the HCI International’99, Volume 2 (pp...

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The amount of data available to health-care institutions regarding the patient care experience has grown tremendously. Purposeful approaches to condensing, interpreting, and disseminating these data are becoming necessary to further understand how clinical and operational constructs relate to patient satisfaction with their care, identify areas for improvement, and accurately measure the impact...

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ژورنال

عنوان ژورنال: HealthcarePapers

سال: 2017

ISSN: 1929-6339

DOI: 10.12927/hcpap.2017.25409